1. Introduction

Pilot & Pine Homes (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website at https://www.pilotandpine.com.au/ (the “Website”), contact us online, or engage with our services.

By using our Website or providing us with your personal information, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information from you when you:

• Submit an enquiry via a contact form
• Sign up to receive newsletters or updates
• Request brochures, quotes or other information
• Communicate with us by email, phone or online chat

The types of personal information we collect may include:

• Your name
• Email address
• Phone number
• Postal address
• Project details or preferences
• Website usage data (via cookies and analytics)

We do not collect sensitive personal information unless you explicitly provide it and consent to such collection.

3. How We Use Your Personal Information

We use the information you provide for purposes including:

• Responding to your enquiries and requests
• Providing information about our services
• Communicating project updates
• Improving our Website and services
• Sending newsletters if you opt-in

We will not use your personal information for purposes unrelated to those you have consented to.

4. Cookies and Analytics

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage information. This includes:

• Google Analytics or similar tools for site performance and traffic insights
• Functional cookies for remembering form entries or preferences

You can manage or disable cookies via your browser settings, but this may affect Website functionality.

5. Disclosure of Personal Information

We may disclose personal information to:

• Our service providers (e.g., email hosts, analytics providers)
• Third parties we engage to support our business operations
• Government authorities if required by law

We do not sell or lease your personal information to third parties for marketing.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, including:

• Secure servers and firewalls
• Encryption of sensitive data where appropriate
• Internal access controls

Despite these measures, no data transmission over the internet is completely secure. You acknowledge that information provided electronically is at your own risk.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Correct or update your information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

8. Third Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

9. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will be posted on the Website with an updated effective date. Continued use of the Website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or wish to access, correct or delete personal information, please contact:

Pilot & Pine Homes
Email: info@pilotandpine.com.au
Phone: 02 8631 6940